Frequently Asked Questions

What does Energy Services program do?
The goal is to keep the warm air in and the cold air out in the winter; and keep the cold air in and the warm air out in the summer. The most common types of weatherization include: sealing the holes and cracks, insulation, weather stripping, fixing broken window glass, water heater blankets, and making sure your heating and air condition systems are working correctly. 

How can I qualify for your program?
The first step is submitting an application. Energy services are available to low income property owners and renters. Eligibility is based on the household’s total gross monthly income. 

Are you sure these services are free?
Yes.  Through funding that is provided from federal, state and private grants, we are able to provide these services at no cost to income eligible households.  

I am a renter. Can I still qualify?
Yes, as long as you are income eligible for the program and we get permission from your landlord to do the work. 

My house is falling apart…can you fix my roof? Can you fix my stairs?
No.  We are an energy efficiency program and work only on changes that make your home energy efficient. We do not provide construction or home upgrade services.

Can I get a new refrigerator?  A Stove?   A microwave?
Fresno EOC Energy Services is an energy efficiency program. That being said, when our technicians go into the home to inspect the specific needs of that residence; part of their assessment is to check the efficiency and safety of appliances. Besides staying within budget, certain conditions must be met when determining whether the residence qualifies to have an appliance repaired or replaced. Please understand that our staff is committed to assisting our clients to our fullest potential. When the technician submits recommendations to their supervisor, they are checked against a budget and contractual guidelines before determining what will be done to the home.

My washer and dryer are ready to give out, I was told that you are giving away washers and dryers.
No. Fresno EOC Energy Services focuses on making changes to the home that will help ease the burden of high energy costs. Fresno EOC Energy Services has never received funding to provide washers and dryers to the community.

My neighbor got all new dual pane windows from your program.  Why can’t I get new windows? 
There was a period of time when dual pane windows were being installed through American Recovery and Reinvestment Act (ARRA) funding. This was a short term program. When our assessor goes to your home and finds cracks or holes in your window glass that are causing you to lose energy, only the glass will be replaced. Don’t be discouraged because installing dual pane windows is not the most efficient measure to perform on your home to save energy. You can check out our page on Facebook where we give helpful hints to minimizing your energy consumption almost daily. Some of these tips even cover the topic of windows. 

My water heater is broken, PG&E told me to call you so you could replace it for free.
Our services are free to those families who meet the income eligibility guidelines. If certain conditions are met your home may be eligible for assistance with repair/replacement of water heating appliances, When there is an emergency, please alert the intake representative assisting you so they can make sure your application is processed through the proper channels.

My heater is broken can you fix it now?
Our services are free to those families who meet the income eligibility guidelines. If certain conditions are met your home may be eligible for assistance with repair/replacement of water heating appliances, but be mindful that the application process does take time. When there is an emergency, please alert the intake representative assisting you so they can make sure your application is processed through the proper channels.

PG&E told me I was qualified for weatherization services, why do I have to go through the application process again?
PG&E does a pre-qualification survey prior to sending you to us for services. We need to have a paper trail for our funding sources including PG&E. Plus, the extra effort allows us to see if you qualify for additional energy services under other contracts.

PG&E told me to call you to get my heater/cooler fixed.  When can you come fix it?
Fresno EOC is not a Heating, Ventilation and Air Conditioning (HVAC)   contractor. Fresno EOC’s State programs may assist low-income residents with facilitating repairs and replacement of heating and air conditioning units by using our authorized contractors. Persons interested in these services must apply and be found eligible for energy services.

I am a homeowner but do not meet your eligibility requirements. Where can I go to receive assistance?
Home Affordable Refinance Program (HARP)
HARP provides loans to eligible homeowner families for moderate to substantial home rehabilitation and/or reconstruction projects. Loan funds are designed to address housing code deficiencies. We may also refer you to the PG&E Energy Saving Assistance Program as their income guidelines are slightly higher. Their services are similar to what our program offers. 

I need additional energy assistance, is there any other help I can access?
Low-Income Home Energy Assistance Program (LIHEAP)
Provides financial assistance with heating and cooling costs (electricity, gas, propane, oil, wood), energy crisis intervention, and energy education to eligible households.